This article explores strategies for managing client revisions effectively, ensuring clear expectations, and avoiding disputes over additional changes. Whether you’re dealing with clients who expect revisions to be free or want to avoid paying for out-of-scope work, having a structured approach is crucial.
Define Included Hours for Managing Client Revisions:
One way to manage client revisions is by offering a set number of hours for free revisions, with a standard rate applied afterwards. Inform the client when the allotted time is nearly used so they know of any additional charges. This method balances flexibility with transparency and helps manage client expectations. Remind the client that billing hourly means all time worked is billable. If this approach doesn’t work for them, consider renegotiating the contract. It’s important to emphasize that even minor fixes require time and effort, and your time has value.
Onboard & Educate Clients for Better Management of Revisions:
Education and communication are key to reducing revisions and increasing client satisfaction. Take the time to explain your creative choices and learn about the client’s preferences. This understanding can guide the client and create an environment where the need for revisions is minimized.
Clear Statement of Work to Manage Client Revisions:
Communicate what is outside the current scope of your contract and quote your hourly rate for additional work. If the client requests additional hours, provide a rough estimate that includes meeting time, work time, and testing time. When managing client revisions, clearly state what they include and that anything extra will come at a cost. For website projects, require all content in advance and ask for at least three examples of other sites they like and why.
Sometimes, the situation may arise because a committee is involved or the client hasn’t fully considered their needs. In these cases, charging a redesign fee might be necessary. It’s essential to recognize that these clients can be challenging and may require firm action, such as requesting payment or ending the partnership.
Aim for what is fair and reasonable for both parties to build a lasting and mutually beneficial relationship. Propose sharing the revision burden with the client to create a foundation for a positive working relationship. If the client insists on many revisions, ask them to prioritize the changes. Work through them in order until the allotted hours are used up, then follow up with a call to decide whether to continue for a fee or address additional revisions later as part of an ongoing retainer or side project.
By approaching the situation with clear communication, a fair solution, and a structured process for managing client revisions, you can maintain a positive working relationship while protecting your business’s interests.